1603 QUAIL CREEK DRIVE • INDEPENDENCE, MO  64055 • 816-349-0669




Dynamic account manager and business professional with extensive years of successful experience, working within diverse corporate settings.  Effective leadership acumen with a proven ability to effectively communicate, efficiently work well within teams and individually, execute solutions, and provide strategic problem solving skills that reflect the company’s values.


Park University                                                                                                                            Parkville, MO

Master of Business Administration, 2014
Bachelor of Science – Human Resource Management, 2011

Butler County Community College                                                                                               Andover, KS
Associates of Arts – Business Administration, 2001

October 2009 – present                                Commerce Bank                                     Kansas City, MO

Account Manager I – Loan and Credit Card – Account Manager II

Offer first class service to account manager portfolio.
Managing a portfolio of over 600 clients up to a value ranging from $4 to $7 million per month.
Responsible for making 23 calls per hour/3500 attempts per month.
Working closely with creative teams to develop constructing negotiable payment arrangements for existing customers.
Accountable for reducing (90%) high delinquency volume, through building trusted relationships with clients to maximize profits.  Constructing budgets to reduce delinquency.
March – December 2009                                     JM Neil & Associates                                  Kansas City, MO

PSI Engineering – Administrative Assistant

Provided administrative support for the engineering division.
Maintained utmost discretion when handling sensitive clientele information.
Organized and prepared weekly distributions for clients that consisted of producing confidential contracts and reports.
Collected lab and field test reports from PSI drillers and incorporated test reports into the computer database for business purposes.
Prepared written correspondence to clients.
April 2007 – February 2008                                     JM Neil & Associates                              Kansas City, MO

Embarq – Human Resources Specialist

Assisted HR Manager with employee relations, benefits, payroll operations, database compliance for union/non-union complaints, and ensured policies for the division were followed.
Served as the point of contact for all personnel employee matters, provided guidance, and executed solutions to employees.
Managed leave of absence, FMLA, retirement inquiries, medical benefits, short-term and long-term disability in the division.
Monitored company policies and procedures to ensure best practices were in compliance.
Maintained employee confidentiality and accuracy.


October 2005 – March 2007                                JM Neil & Associates                                 Kansas City, MO
Sprint-Nextel – A/R Payment Operation Specialist/Sprint-Nextel – Number Porting Operation Specialist

Applied suspense cash for items in AR systems to develop accurate posting to appropriate invoices.
Conducted thorough investigation into the cause factors contributing to delays in posting client payments.
Managed research to determine the explanation in delay of posting payments to clients account.
Verified customers’ delinquent accounts are balanced and invoices were properly closed.
Ensured all transactions were accomplished in preparation for month-end reporting purposes.
Ordered creation and activations in support of Sprint-Nextel’s Cable initiative.
Researched and resolved escalated network issues received from Sprint-Nextel’s cable partners.
Analyzed daily tasks to determine where and how to streamline processing through root cause analysis.


July 2002 – October 2005                           UPS – Supply Chain Solutions                           Overland Park, KS

Global Business Analyst
Assisted with the design and development of a Discover programming system with the software team.
Produced detailed, monthly international corporate reports for the Siemens and Solectron accounts.
Implemented policies and procedures to ensure all UPS Service Centers were in compliance to Solectron and Siemens shipping contracts.
Accountable for meeting commitments, obligations, and deadlines.
January – November 2003                            Mortgage Professionals Inc.                            Overland Park, KS Loan Processor/Receptionist

Processed residential mortgage loans from submission to close.
Reviewed residential loan applications to ensure data was accurate and complete for processing.
Submitted approved mortgage application files to underwriting for approval.
Communicated with the borrower and lender on a regular basis.
Prepared closing date with borrower, lender, and Title Company.
September 1993 – April 2002                                     Intrust Bank                                                 Wichita, KS Customer Service Specialist III/Teller Supervisor

Resolved customers’ bank account setbacks.
Opened and closed accounts for new and existing customers.
Provided professional quality customer service and ensured customer issues were resolved in a timely manner.
Ensured tellers provided excellent customer service to customers.  When necessary, I provided coaching to tellers as an opportunity to promote professional growth and development.
Balanced and reconciled teller drawers on a daily basis.
Researched and corrected errors stemming from unbalanced drawers.



Park University

October 2007 / May 2014 Bachelor of Science in Human Resource Management

Park University

August 2010 / May 2014 MBA


Commerce Bank

October 2009 - Currently employed Account Manager I

JM Neil and Associates

October 2005 - December 2009 Administrative Assistant, HR Specialist, Number Porting Specialist, and A/R Specialist

UPS - Supply Chain Solutions

July 2002 - October 2005 Global Analyst