Senior Business systems Analyst


Qualifications Profile
Top Performing, self-motivated, business systems analyst; Exceptional organizational skills with analytical approach for implementing new clients and streamlining business processes.  Key lead role in implementation projects involving configuration, testing, training, documentation and go-live project support.  Seeking an impactful and engaging business analyst position that will utilize my current skills while gaining new knowledge.

Core Competencies
Senior Business Systems Analyst ~ Client & Vendor Implementations ~ Client Support

Monthly Reporting ~ Quality Management ~ Process Improvement – Executive Assistant

Professional Experience
DST Pharmacy Solutions, Kansas City, MO

Senior Business Systems Analyst  (Promotion)                                                         07/2017-Present

·        Participate in the initiation, requirements, testing, and implementation phases of customer implementations

·        Participate in client interviews to research, analyze, and produce accurate and thorough project documentation and deliverables

·        Manage and submit new change requests on the customers behalf, verify systems issues have been resolved pre and post warranty

·        Perform web service testing, communicate new product releases and system enhancement to the client

·        Design the technical requirements manual for new clients

·        Monitor / conduct random quality audits against the set forth criteria to ensure adherence to DSTPS prior authorization quality standards

·        Complete monthly formulary and ad-hoc client billing that aligns with contractual requirements

·        Serve as the back-up for the prior authorization hub document management queue

·        Serve as the back-up for the prior authorization billing process for full and self-service clients

·        Assist with process improvement initiatives for (rebates, prior authorization, e-prescribing)

·        Compile monthly time study reporting that calculates time spent on product, maintenance

DST Systems, Kansas City, MO

Executive Administrative Coordinator                                                                          2015–07/2017

·        Served as co-lead for the development and initiation of Mergers and Acquisitions (M&A) Accelerator Application to efficiently handle M&A processes

·        Developed and implement M&A accelerator transaction reports and pipeline

·        Build and maintained relationships with consultants, bankers, and peripheral departments through constant communication with direct support groups based on trust, communication, and professional approach

·        Render advanced and specialized administrative support to the Corporate Development Team & Global Finance in coordinating daily initiatives, projects, programs, and processes

North Kansas City Hospital, Kansas City, MO

Executive Secretary                                                                                                                       2013–2015

·        Provided administrative support to the vice president of marketing and administrative staff in accomplishing assigned tasks, which included creating meeting minutes, correspondence, reports, and memorandums, as well as handling bi-weekly payroll, expenses, and budget using internal accounting and budget system

·        Spearheaded the planning and organizing special events encompassing management functions, contribution for charity initiative, strategic planning, employee forums, and recognition events

Kansas City Chiefs, Kansas City, MO

Executive Assistant to the Head Coach                                                                                2011–2013

·        Handled the preparation of all documentation all off-season and in-season training programs which included mini-camps and training camps, organized team activities (OTAs), practice schedules, and monthly calendars

·        Set travel schedule for scouting events and various meetings, and promptly addressed all coaching employment inquiries

·        Played a pivotal role in minimizing yearly cost of football staff supply expense by implementing standards on the types of supplies ordered by the team

Netspend Corporation, Leawood, KS

Office Manager | Executive Assistant                                                                                    2008–2011

·        Ensured the provision of strategic and proactive support to the chief executive officer (CEO) and other executives in all daily duties, including vendor relationship management, repairs scheduling with landlord, and smooth office and equipment operations assurance, as well as troubleshooting

·        Efficiently handled previous and new office layout, space allocation, and completion of office decor by coordinating with architect and interior designer. Collaborated with local contractor to schedule and coordinate office move

·        Facilitate and scheduled various corporate meetings and events which included facilities, resources, and catering arrangements

·        Coordinate travel arrangement domestic and international, prepared detailed itineraries, ensure accuracy and timely delivery of plans and accompanying travel documents

PaySpot Inc., Leawood, KS

Executive Assistant, Sales                                                                                                           2005–2008
·        Administered and scheduled calendars, particularly internal and external meetings and appointments, answered and settled conference calls, and effectively secured conference rooms and prepared key agendas. Master-planned and scheduled all corporate meetings and events including facilities, resources, and catering arrangements.


Cerner Corporation, Kansas City, MO

Human Resource Business Analyst                                                                                          2003–2005
·        Authored quarterly dashboard reports encompassing a snapshot of the company’s overall results in talent, attrition, growth, retention, and headcount information, which required high attention to detail and accuracy.

·        Completed annual Affirmative Action reporting.


·        Maintained all position management activities in PeopleSoft Human Resource Management System, such as creation of new positions, posting of open positions in Taleo; modification of existing records, and streamlining of merit increases, status and position changes, promotions and terminations. Proficiently performed new hire orientation, as well as I-9 forms and new hire paperwork collection.

·        Developed and cultivated excellent relationships with business partners and peripheral departments by interacting with direct support groups based on trust, communication, and professional approach.

·        Effectively hired employees in the system, including interns and employees from acquisitions, validated benefits, and compensation areas

Bachelor of Science in Human Resources Management

Park University, Parkville, MO


Completed Training
Functional Excellence–Yellow Belt Training | TNAO for Business Associates

Copybook Concepts for Business Associates | DB2 Overview for Business Associates and Programmers

File Manager ISPF | JCL for Business Associates | Introduction to SQL for Business Associates


Technical Acumen
Microsoft Applications (Word, Excel, PowerPoint, Projects, One Note, Access, Sharepoint, Lync, and Outlook)

Adobe Acrobat Professional | Prior Authorization | PeopleSoft Financials |Kronos | Workday |  Taleo |  PeopleSoft HRMS | Remedy | Concur | EPSi