Sebrina E. Jones

632 NE Bristol Drive

Lee’s Summit Mo 64086


Objective:             Obtain a job as a customer representative where I can use my interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.



POSITION                                   KeyBank Real Estate Capital

Insurance Specialist II, Team, Agency Servicing (July 2015 – August 2021)

Review, and interpret property and Liability insurance policies, invoices, and loan documents to insure loans are compliant.  Manage and ensure the data contained in the servicing systems is updated. Monitor and manage the disbursement of payment of all premiums for the commercial mortgage loans for which there are escrow funds being held. Monitor and collect the necessary documentation to determine that all non-escrow have adequate insurance policies. Oversee and administer all casualty losses incurred on commercial properties. Correspond verbally or in writing as necessary with borrowers, insurance agents, and insurance companies.




BUSINESS HISTORY              Housing Authority of Kansas City, Kansas City, MO

HCV Specialist, (2005– 2010)

Managed and assigned caseload of Housing Choice Voucher Participants, Conducted annual recertification within required time frames, Process and monitor participant moves to a new dwelling, Determined housing assistance payment and tenant rent calculation, educated participants on program requirements and family obligations, Resolve concerns between owners, and tenants,





EDUCATION                              Vatterott College, Kansas City, Missouri

Associates Degree, Office Administration,


CERTIFICATIONS                   Housing Choice Voucher Certification