Description
Rachel Belanger
rachelannebelanger@gmail.com
San Diego, CA
(310)926-0924
Work Experience:
Assistant to Rand Wasserman (Author)
9/19 – Current – This position is remote
· Obtain quotes for services to Mr. Wasserman’s properties
· Research various items for Mr. Wasserman’s current projects
· Administrative tasks
· Correspondence
Director of Client Services at ESN Interactive
esninteractive.com/edusearch.com 1/08-9/19 – Last 4 years done remotely
· Worked closely with clients to ensure their needs are being met and they are receiving the highest quality service possible
· Recognized system and market trends to maximize opportunities while responsible for several campaigns at a time – some with budgets upwards of $250k/year
· Analyzed data utilizing various metrics and adjusted campaigns as needed
· Implemented and worked closely with third party verifications (Jornaya/Neustar, etc)
· Adhered to strict TCPA compliance standards per legal requirements
· Managed the performance of my team through coaching, motivation, goal setting
· Agile Development – received ScrumMaster certification
Front Office Manager at Skull Base Institute
skullbaseinstitute.com 1/05-12/08
· Managed elite brain surgeon’s office in Beverly Hills – Cedars Sinai
· Electronic Medical Record software – trained all incoming staff on EMR as needed
· Verified patient insurance and often challenged denials due to “experimental” nature of endoscopic brain surgery
· Arranged patient and physician travel domestically and internationally
· Arranged all pre-op and post-op testing
· Heavy phones and filing
Skills & Expertise: Windows, MacOS, Microsoft Office, G Suite, Zoom, Excel, Freshdesk, Freshbooks, Slack, Skype, Navicat for MySQL, Photoshop, WordPress, HTML, CSS, Type 80wpm, Some PHP, New Media, EMR, Heavy Phones, Travel Arrangements, Scheduling, Graphic Design, Zoom, Trello, Eaglesoft
Education: San Diego City College, San Diego High School