Rachel Belanger

San Diego, CA


Work Experience:

Assistant to Rand Wasserman (Author)

9/19 – Current – This position is remote

·       Obtain quotes for services to Mr. Wasserman’s properties

·       Research various items for Mr. Wasserman’s current projects

·       Administrative tasks

·       Correspondence


Director of Client Services at ESN Interactive 1/08-9/19 – Last 4 years done remotely

·       Worked closely with clients to ensure their needs are being met and they are receiving the highest quality service possible

·       Recognized system and market trends to maximize opportunities while responsible for several campaigns at a time – some with budgets upwards of $250k/year

·       Analyzed data utilizing various metrics and adjusted campaigns as needed

·       Implemented and worked closely with third party verifications (Jornaya/Neustar, etc)

·       Adhered to strict TCPA compliance standards per legal requirements

·       Managed the performance of my team through coaching, motivation, goal setting

·       Agile Development – received ScrumMaster certification


Front Office Manager at Skull Base Institute 1/05-12/08

·       Managed elite brain surgeon’s office in Beverly Hills – Cedars Sinai

·       Electronic Medical Record software – trained all incoming staff on EMR as needed

·       Verified patient insurance and often challenged denials due to “experimental” nature of endoscopic brain surgery

·       Arranged patient and physician travel domestically and internationally

·       Arranged all pre-op and post-op testing

·       Heavy phones and filing


Skills & Expertise:  Windows, MacOS, Microsoft Office, G Suite, Zoom, Excel, Freshdesk, Freshbooks, Slack, Skype, Navicat for MySQL, Photoshop, WordPress, HTML,
CSS, Type 80wpm, Some PHP, New Media, EMR, Heavy Phones, Travel Arrangements, Scheduling, Graphic Design, Zoom, Trello, Eaglesoft


Education:  San Diego City College, San Diego High School