Description
611 N 15h st, KC, KS, 816-679-5843 phatfield86@gmail.com
Payton Hatfield
Employment History
05/2017-Present
Senior Systems Analyst, H&R Block
• Cross-Enterprise Collaboration to deliver an omni-channel document experience for Clients and Tax Pros alike via many HRB Applications
• Documented requirements, implemented and validated business value with stakeholders for an enterprise wide integration for document management systems via APIs
• Designed Industry Leading OCR platform that reduced data input time for users and increased data accuracy
• Worked Directly with 3rd Party Vendor product owners on aligning their goals and timelines to fit HRB needs
• Client / Business Focused Technology Design leveraging direct Client and Tax Pro feedback
• Designed Technologically forward solutions for Non-Technical end users who frequently have issues with new technologies
• Collaborated with HRB’s content management team in order to implement Scaled Agile Framework (SAFe), successfully bringing agile practices to a highly visible project within the organization
• Spearheaded running a Kanban style team for more flexibility in development and deployment, specifically aimed at eliminating problems with Enterprise Deployments with multiple dependencies and timelines
• Early Adopter of Azure Dev Ops at HR Block, managing Epics, Features, Stories and Tasks for two feature teams
• Led Multi-Application Azure Conversion while gathering requirements for Azure specific development
• Documented requirements, implemented and validated business value with stakeholders for an enterprise wide integration for document management systems via APIs
• Architected and Designed Applications Using Current Cloud Technologies and best practices
• Prioritized and Managed Backlog for Content Management Team in order to extract the maximum value from the work being pulled on by the team
• Ran multiple POCs Focusing on Achieving Goals for Future Projects across multiple teams
• Big Data / Large Scale Data Analytics to leverage client data to better understand our customer and how to best help them
• API Design and Implementation of Current Best Practices
• CI/CD Pipelines and Azure Integration reducing production outages and making QA Testing more efficient
03/2014-05/2017
Implementation Consultant, VinSolutions
• Project Management
• Data Analysis
• Consult with clients on data integrity and preservation
• Managed 3rd Party Integrations
• Manage 20-40 concurrent projects and completed hundreds of implementations
• Consulted with Business and Technology stakeholders to drive out requirements for implementation
• Led 2 person team
• Support for projects after launch and training
• Data Manipulation and Verification
• Manage Multiple and Varying 3rd Party Integrations
• QA internal software
• Build and maintain relationships with other business units and departments
• Troubleshoot / QA 3rd party integrations
03/2013-01/2014
Account Manager, AvidMobile
• Support roughly 1,000 end users via phone, email and ticketing system
• QA test proprietary platform
• Windows XP / 7 Support
• MS Office Support
• OSX / Mac Support
• Android / iOS phone support
• Handle all trouble tickets to 3rd party providers
• Database Administration
• Network Administrator
• Troubleshooting HTML, PHP, CSS for customer websites / applications
• Troubleshooting API integration
• Helpdesk SOP Implementation
• Created support knowledge base
• Requirements Analyst for development projects
• Manage Support team / Lead support meetings
Education
08/2010 – 09/2011
Associates in Engineering, MCCKC