Marcus W. Ager

5003 Perrier Street ~ New Orleans, LA 70115 ~ (504)564-8891 ~


University of Nebraska-Lincoln

Master of Business Administration                             All coursework complete: May 2018

College of Business Administration


Tulane University

Bachelors of the Arts, English                                                Completed: December 2010

Minor: Computer Systems and Technologies

Newcomb-Tulane College

AIL Diecedue Agency | Metairie, LA                                                             Sept 2017 – Dec 2017

Insurance Agent

Ø  Set up sales appointments over the phone

Ø  Learned techniques and strategies for rapport building with an emphasis on strong customer relations and sales promotion

Ø  Released from training early due to mastery of sales and client relation techniques

Ø  Exceeded company standards for efficiency and productivity by improving on some processes and tools, such as the customer information database

Ø  Kept dedicated records of clients, sales, and appointments including the proper completion and filing of all necessary paperwork


Productivity Associates, Inc. (PAI) | Telecommute                         Sept. 2013 – Nov. 2015

Online Response Crew (ORC)

Ø  Assisted customers with a variety of issues via email and live chat including account changes, complaint filings, bug reports, reimbursement requests, and technical support

Ø  Kept detailed records of daily activities for end of shift reports, including customer interactions, bug reports, suspected fraudulent activity, etc.

Ø  Responsible for independently training new recruits on required tasks and tools

Ø  Solidified my team-player attitude, receiving the “most go-to employee” award on several occasions


Ø  Educated in Masters level business techniques for many fields, including database management, statistics, risk assessment, and data analysis

Ø  Mastery of widely used software such as Microsoft Office

Ø  Strong typing and time management skills

Ø  Noteworthy aptitude for both written and verbal communication

Ø  Experienced with a variety of coding languages including Java, C++, PHP, and SQL

Ø  Quick learner who craves constructive criticism; I can perform any necessary task with the proper training


Tulane University

08/2005 / 12/2010 BA in English with a minor in Computer Systems and Technology

I also have extensive training in psychology from this institution, only one course away from double minoring.

Furthermore, I spent one semester at Wayne State University (during hurricane Katrina) and one semester abroad at Kansai Gaidai in Hirakata-shi, Japan. Both of these were during my term as a student at Tulane.

University of Nebraska-Lincoln

08/2016 / 08/2018 Masters in Business Administration


Productivity Associates Inc

09/2013 / 11/2015 Online Response Crewmember (ORC)

This was a telecommuting position that encompassed a variety of duties, all of which were related to the client company Wizards of the Coast (a subsidiary of Hasbro)