13544 W 83rd St
Lenexa, KS 66215
Home: (913) 717-7011
I am building on 26 years of professional IT experience. The last five years have been server administration experience. Over eighteen years as a Systems Engineer with an emphasis in software automation and systems architecture. Packaging software applications for thirteen years utilizing mainly Wise Package Studio. Over eighteen years of experience as a SMS/SCCM Administrator and Windows NT/2000/XP/7 expert. Seven years administering Citrix and building/maintaining local and virtualized software packages. I have strong systems engineering experience working closely with multiple IT departments and various levels of management throughout.
Experienced and enthusiastic professional interested in an opportunity where my experience and skills will contribute to the success of the organization. Resourceful problem solver with ability to handle multiple priorities and exceed outcomes while meeting established timelines. Collaborative team player who works in tandem with colleagues to achieve team goals and provide high level of customer satisfaction. Detail oriented to ensure the best successful outcome by proactively engaging key points of contact. Documentation is a high priority for repeatable results and efficient troubleshooting efforts.
Citrix XenApp 6.0,6.5,7.6-7.15 CU4
System Center; SCCM 2007-19, SCOM 2012-19, SCORCH 2016
Windows 3.1 – 10
Wise Package Studio (Certified),AdminStudio, Installshield, Thinapp, SMS Installer
VMware vSphere 5-6.5, Workstation 3-10.0
SMS 1.2, 2.0, 2003
Windows 2000, 2003, 2008 R2, 2012 R2, 2016, 2019 Server
MS Office versions 4.2 – O365
Novell 3, 4, 5, 6
Dickinson Financial, Inc; Kansas City, MO
July 2015 to June 2020
Built out new Citrix 7.6 and 7.9 XenApp environments; Upgraded to and maintained two 7.15 farms
Created and maintained the Citrix gold server images and application upgrades and support
Leveraged GPO and citrix policies for multiple unique departmental needs
System Center admin for server administration; SCCM, SCOM, SCORCH – scripting and pushing out software installs, security patches, reporting, building alerts, automating tasks; versions 2012-2019
Manage several server software suites – McAfee Orchestrator, Solarwinds LEM, Tripwire SIH & IP360, Group Policy, Active Directory, DFS, eDirectory, vCenter console, etc etc.
Proposed and created several scripts to automate server builds, operating system maintenance/cleanup, roles/features installations, etc etc
Overhauled the server provisioning process for the Server 2012 R2 image by using powershell postbuild script and utilizing a vCenter .vmtx template
Created and maintained/patched custom Server 2016 and 2019 standard images
Researched and implemented WinSxS shared folders and weekly file cleanups to reduce storage usage
Implemented and provided 3rd level support for multiple middleware and core business software suites by coordinating with the application owner, vendor, and departments.
Worked closely with security team on locking down servers and closing security holes in the environment
Converted over a hundred branches from local Novell servers to serverless with DFS file share
Primary server admin for managing company departmental file servers and permissions.
Documentation including new application environments, upgrades, and break-fix solutions.
Trained multiple team members on nearly all applications I was primary support for.
MasterCard; Kansas City, MO
Programmer Resources Intl. contract
October 2014 to March 2015
Systems Support Engineer
SCCM Administrator for global company – approximately 11,000 clients
Scripted automated software installs and security patches for company-wide distributions
Created and established a new enhanced template for team to use for scripting software installations
Worked off-site with team at headquarters on executing SCCM plans and enhancements
Tier 3 support for DR/co-processing site, including all hardware and software troubleshooting
Additional responsibilities included support for all phone, printer, and audio/visual conference equipment
Epiq Systems, Inc; Kansas City, KS
Tallgrass, Inc. contracted then hired at 3 months
October 2013 to July 2014
Designed, documented and implemented the migration process of both aged and new applications across data centers.
Researched new software technology to enhance and streamline the environment.
Collaborated with the application engineering and other IT teams to deliver reliable, well designed solutions.
Worked daily with VMWare environments spread across multiple sites globally.
Internal and 3rd party apps for new data center required network traffic between multiple network points and domains, and external customers; Wireshark reports were generated and communicated with network team as necessary
Ericsson, Inc; Overland Park, KS
Apex Systems, Inc. contract
September 2011 to July 31st, 2013
Citrix Admin/Software Packaging Engineer
Administrator for multiple Citrix farms spanning the globe and focused on app delivery and server load balancing
Utilized VMWare Thinapp to build virtualized applications in a Citrix environment for Sprint’s global users. This included migrating 16-bit apps to a 32-bit environment for the Citrix 6.5 farm.
Shared ideas and helped team members with software conflicts and incompatibilities with current and antiquated software.
Performed tier3 support on apps across multiple Citrix farms (WinXP/Win7, Server03/Server08).
Contacted SME’s to acquire software media and install instructions. Worked with them to determine software and network requirements.
Ran debugs with network admins between multiple firewalls and proxies to determine routing for apps. Required pinpointing IP and port number requirements for submitting change control to the firewall and routing team (DFARF).
HNTB, Inc. Kansas City, MO
Kforce, Inc. contract
February 2011 to September 2011
Used knowledge of registry, AdminStudio, and scripting to build packages for enterprise-wide deployment of software. Focused mainly on automating AutoCAD installations.
Carefully documented and updated packaging details as they were built.
Kept an organized and current database of packages.
H&R Block. Kansas City, MO
October 2007 to October 2010
Senior Infrastructure Engineer
As the only SMS/SCCM Administrator for approximately 3500 clients – ran inventory reports, packaged and deployed all software and upgrades, managed and maintained client and server health.
Corrected settings on pre-existing SMS 2003 server to capture the remaining third of missing computers.
Completed a side-by-side upgrade of SMS 2003 to Configuration Manager (SCCM) 2007 R2.
Created and maintained a new packaging environment and documentation for each package. Included registry edits and custom actions for Windows XP and Windows 7 32/64 bit environments.
Standardized software installations using Wise Package Studio with VMWare Workstation for packaging, including log files of all WSE packages and MSI’s (including custom actions and transforms/MSPs, and/or external install launches such as ones with answer files).
Assisted with creating postbuild image scripts for workstation images to automate driver installs and tiered application installs
Secondary WSUS administrator for deploying Microsoft Security Patches.
Secondary Symantec administrator for updating and running reports on antivirus
Provided SQL query reports from Altiris for field offices, approximately 80,000 clients.
Provided tier3 support for desktop support issues, and assisted with hardware moves.
KCMO School District. Kansas City, MO
Tri-Com Technical Services LLC contract
August 2007 to January 2008
Migrated all Active Directory accounts to new Active Directory tree.
Upgraded all Groupwise email accounts to Exchange 2007.
Deployed Office 2007 to all district computers through SMS.
American Century. Kansas City, MO
Ciber, Inc. contract
February 2007 to August 2007
SMS Administrator/Analyst, Software Delivery Tower
Re-hired at American Century to resume similar job responsibilities as listed previously from December ‘01 October ’03.
Assurant Employee Benefits, Inc. Kansas City, MO
Ciber, Inc. contracted then hired at 4 months
May 2004 to January 2007
Systems Engineer Sr.
Accepted an offer as permanent employee in October 2004, contracted from 05/04 to 10/04.
Reorganized and maintained a new standard in the ZENworks infrastructure for our Windows XP upgrades in a strict Novell-only tree.
Assisted and tested all Novell and ZENworks server and workstation upgrades.
Presented, designed, implemented, and maintained a SUS server (later upgraded to WSUS) which handled all Windows desktop security updates.
Restructured ZENworks software distribution process to lower overhead labor involved by at least 80%.
Scrapped existing software packaging process and implemented wrapped Wise Package Studio MSI’s to create an ordered and standardized approach to software installations.
Created a new Windows XP image and scripts from scratch to allow for a single image to be maintained for all hardware platforms, including laptops and desktops.
Implemented EFS (Microsoft Encrypting File System) to all new laptop image deployments
Sustained a corporate-wide McAfee antivirus infrastructure using ePolicy Orchestrator as a system console for all virus updates and patches.
Performed Tier 3 support for desktop hardware and software, including providing support to walk-ups from both end users, teammates, and cross-departmental coworkers.
Served as a focus point for communication to our team about status on projects and interdepartmental relationships throughout the company.
Provided and accurately documented an RFC (Request For Change) for changes to the corporate infrastructure using the ITIL process (ITIL certified).
Received training on CNE classes for Novell 6.5, Wise Package Studio 7, and Novell ATT Live 2006.
SCRIPT PRO, Inc. Mission, KS
Paramount Consulting Group Inc/Crown Information Technology contract
December 2003 to May 2004
Systems Engineer Sr/SMS Administrator
Upgraded entire company from Windows NT4 Workstation/Server to Windows XP/2003 Server – roughly 500 machines.
Set up software install scripting environment and setting standards – developed templates and procedures for MSI and hand install documents.
Repackaged all applications using the established standards, using SMS Installer and Wise for Windows Installer Professional.
Built mimic servers to simulate current working environment and test upgrades.
Built Windows XP standard workstation image, utilized RIS server for deployment.
Upgraded SMS 2.0 site to SMS 2003.
Migrate Windows NT domain to Server 2003 Active Directory (native mode).
Reviewed and restructured network security, implemented Active Directory.
AMERICAN CENTURY. Kansas City, MO
Ciber, Inc contract
December 2001 to October 2003
SMS Administrator/Analyst, Software Delivery Tower
Worked in SMS test and production environments for a global company.
Wise, MSI and Installshield scripts used when appropriate, with SMS Installer or Wise Script Editor as a wrapper for distributions (Wise Package Studio Pro).
Developed script templates for the team to utilize during software repackaging efforts, which reduced scripting time considerably and streamlined the process.
Evaluated and approved team member’s scripted solutions for delivery via SMS.
Coordinated with Business Partner for installation and approval of their software request, configured as needed for their environment.
Developed detailed hand install documentation for non-site licensed software.
Using a standardized Windows NT/2000 environment, built SMS packages for distribution to a multi-homed SMS Server site encompassing approximately 3500+ machines to a variety of on and off-site locations.
Strategized with team members on implementing computer security, workstation standards, and developed an organized smooth-flowing software delivery process.
Developed and maintained an automated SMS solution to install all TIER levels of software installs (base OS build, department-specific builds, etc) with a simplistic menu-driven system.
Provided third-level call ticket and phone support for our Software Delivery Tower group, which included direct contact with the internal Business Partners and the software vendors.
AVENTIS PHARMACEUTICALS, Kansas City, MO
July 2001 to November 2001
SMS Administrator/Analyst, Software Delivery Tower
Team Lead working in SMS test and production environments for a global company.
Evaluated and approved junior team member’s scripted solutions for delivery via SMS.
Built and implemented database packages, tested and analyzed resources across multiple platforms, including Windows 2000, prior to rollout while hitting all Service Level Agreements (SLA’s) as outlined by Sr. Management. (Utilizing SMS Installer, Wise, Installshield).
Established and created computer policies, procedures, and standards identifying areas for improvement and creating solutions for Windows 2000.
Interaction with Project Managers, Analysts and other team members to identify problems and strategize to work toward creating solutions for Window NT/2000 issues..
Coordinated testing of software updates to comply with Food & Drug Administration requirements and documentation
SJ CREATIVE COMMUNICATIONS, INC, Lenexa, KS
July 2000 to July 2001
Web Developer, Systems Analyst
Provide analysis and design configuration for an intranet running on Windows NT.
Responsibilities include hardware/software maintenance and configuration for a Windows NT Business Server.
Set up Microsoft Exchange 2000 mail server – was used to migrate all dial-up mail accounts to use POP3 accounts. E-mail accounts were moved from ISP to Exchange.
Workstation upgrades and software installations are on a day to day basis for Windows NT.
New computers added to the network with new network cabling and wall routing.
Webmaster responsibilities include site design updates and refinements to www.hrma-kc.org.
ACE PERSONNEL, INC, Overland Park, Kansas
February 2000 to July 2001
Manage and complete projects which include a WAN connection between the main and branch offices; while simultaneously working at Informix, Inc.
All pre-existing network communication problems were resolved.
Develop a standardized workstation set-up and created scripted software and workstation installations (Utilizing SMS Installer 2.0).
Troubleshoot, upgrade, and maintain hardware and software for roughly 30 workstations running Windows 95/98/NT and a Novell 5.0 intranet server.
Installed and provided maintenance for an ACT! 2000 database on the Novell 5.0 server.
Novell server security and directory trees restructured to reduce administrative efforts and provide for future organization expansion
Used SMS to upgrade from Windows 3.1 to Windows NT.
INFORMIX, INC, Lenexa, Kansas
InTeCon/Kelly IT Services, Inc
September 1999 to April 2000
Contracted on-site as a Microsoft SMS Administrator for building & implementing a database package for their remote offices world-wide.
Additional responsibilities included working with scripting automated installs for other various software packages and provided timeline reports on their rollout status. Several computers were used to test across platforms before rollout of installations.
Communicated with European SMS administrators on package rollouts and helped troubleshoot any problems.
Used SMS Installer 2.0 to build most of the scripted installs. Kixstart Editor and Installshield were also used, but to a lesser extent.
Worked towards Bachelor of Science – Computer Science, Johnson County Community College
Completed training classes for: Citrix 7.6, Linux, Advanced Server 2012, SCORCH, and Tripwire SIH & IP360, Powershell, and Azure.