Douglas Hansen, PMP
Cell: (712) 204-7187
LinkedIn Profile:

Professional Highlights

Having experience in a variety of industries, I’m a highly adaptable, technologically savvy leader that drives results, operational excellence, and best practices in every organization I work for. I have extensive experience in managing large (scale & capital) programs/projects as well as small (scale & capital) programs/projects, a meticulous eye for detail/s, and bring a high aptitude for business strategy, change management, cost savings and budget oversight/improvement. I excel under pressure, love meeting tight deadlines, and have a communication style that can be tailored to any level of an organization.

Core Proficiencies

 Information Technology
 Business Strategy/Development
 Program/Project Management
 Cost/Budget Management  SDLC
 Change Management
 Risk Assessment/Mitigation
 Quality Control

Professional Experience

Hyde Park Designs North Kansas City, MO Jan 2015 – Dec 2015

Project Manager
Provided project management oversight for application development projects. This included providing Agile insights (how a PM will plan a project) and basic SDLC techniques to a new developer who’s learning various programming languages.
Legacy Touch Lee’s Summit, MO June 2015 – Oct 2015
This company is a biometric technology organization that can create memorial keepsakes from fingerprints of loved ones.

IT Program/Operations Manager
Managed a program of IT projects (multiple concurrently) while driving growth and delivering stability to the department. Changed their purchasing vendors and overhauled their broadband system with a different company, which increased their broadband speed/network capabilities 10-fold along with saving them over $17,000/yr in operating costs. In addition:
• Implemented a hybrid Agile/Waterfall software development methodology (SDLC) with JIRA for technical project plans and to support project planning/execution for multiple project lifecycles simultaneously
o Excelled in the management and delegation of work with developers and technical resources
o Conducted extensive requirements gathering/documentation and project documentation for all IT/development projects (includes work package/activity list creation for approved requirements)
• Performed testing and analysis of function for all development projects
o Includes regression testing, bug and issue reporting/resolution
• Worked with CIO, stakeholders, business leaders and developers on company/department requirements/needs and strategy to ensure infrastructure was scalable for projected growth
o Included building cross-functional relationships to support projects
o Custom reporting developed for various levels in the organization
• Other duties performed include client/vendor management, SOPs/SLAs, Help Desk, IT Asset Management, and complete budget/procurement/vendor oversight
UHC/UHG Telecommute from MO Dec 2013 – May 2015
UnitedHealth Group is recognized as a leader in the healthcare industry and has annual revenues in the billions of dollars.

Senior Project/Program Manager (PMO)
Successfully managed a technical savings program worth over $35 million to an industry-leading Fortune15 organization. This included a team of seven industrial engineers and global, cross-functional project team over 100 people through 10+ lines of business. Also assumed full ownership of the PMO’s SharePoint site collection and administration duties. In addition:
• Proper PM methodologies were utilized for the savings program, with emphasis on:
o Scope, project plans/WBS/work packages/activities, resources, risks (identify/monitor/control), Compliance Management, budget/cost analysis/reporting, project scheduling, integrated change control, and Quality
• Program required deft networking skills and expertise in building relationships at all levels across multiple lines of business
o Includes negotiations and influencing project stakeholders
• Position involved use of exceptional communication skills and comprehensive project reporting to multiple levels of the organization (includes sr. executives/stakeholders/sponsors)
o Reports were created in various tools, including Excel, PowerPoint, Visio, SharePoint and Word
• Used extensive analytic skills and executed strong, fact-based decision making
• For SharePoint, migrated the PMO’s site collection to a new version of SharePoint, including a custom home page and subsites
o Created and managed a site-collection for my organization with multiple core sites and over 40 sub-sites
UHC/UHG Telecommute from MO Aug 2011 – Dec 2013
UnitedHealth Group is recognized as a leader in the healthcare industry and has annual revenues in the billions of dollars.
Project Manager (PMO)
Assisted in building the foundation for a PMO within established organization along with managing a program-style workload of technical, infrastructure, software, and soft-skills projects that contributed to saving an established organization $3,000,000 – $5,000,000 per year (projects varied in size/scope).. Assumed full administrative duties for the organization’s SharePoint Site collection. In addition:
• Led multiple organizational infrastructure and software design/deployment projects (modified Agile), including a consolidation of their telephony footprint and new performance/reporting system with custom data feed and full migration of SharePoint (with extensive overhaul)
o Implemented SOPs for SharePoint usage that saved $90,000 annually in operating costs
• Position required ability to quickly adapt to frequently changing conditions/business needs/environments and maintain execution focus
• SharePoint Web-App owner and Site Collection Administrator
OptumRx/UHG Overland Park, KS Mar 2008 – Aug 2011
OptumRx is a leader in mail-service pharmacy and pharmacy benefit administration, operating under UnitedHealth Group.

Certified Operations Trainer
Customer Service operations trainer with project management duties for the ASTD award-winning delivery department at Optum. Facilitated new hire training, continuing education, 1:1 mentoring, sales training, meetings, virtual training, and also performed work with Instructional Design along with delivery projects. In addition:
• Responsible for managing education deployment of new operating platform for the company (10,000,000 member mail-service operating/delivery system)

Staples/LAWL/VZW Iowa July 1999 – Feb 2008

Leadership/PM Positions
Worked in big-box retail, consultative, and wireless industries, excelling and leading in each role. In addition:
• Successfully led/managed teams and projects in different retail/consultative environments (teams from 5 to over 50 employees)
• World-class salesman and negotiator in different roles
• Managed smaller retail projects (>$5m)
o At Staples, that includes store remodel, Electronics projects (new technology) along with Copy and Print Center (the #1 growth initiative)


• B.A. in Business Administration with Project Management focus from Ashford University
• Project Management Professional Certification, PMI, Inc.