The Service Delivery and Design Team is hiring a SENIOR INFRASTRUCTURE ENGINEER who can utilize their expertise to create efficiencies in new and existing systems.  In this role, you will proactively engage with various teams in designing and building environments to satisfy requests for new applications or functionality. You will support in resolving system, software, or hardware deficiencies in existing systems by performing technical research, presenting a corrective action plan, and interfacing with vendors for additional analysis.  

This SENIOR INFRASTRUCTURE ENGINEER will take over rebuilding the virtual desktop environment, including migration of existing desktops to a new Horizon View infrastructure and redesigning the environment to utilize instant clones and app volumes.  Horizon View experience is a definite must!


  • Cisco UCS – Design and implementation
  • VMWare ESX – Design and implementation
  • VMWare Cloud on AWS – Managing the environment
  • UCS and VMWare – Monitoring Tools
  • Automation Tools and Scripting


  • Provide technical leadership, design, expertise, and consulting during project design and implementation for building highly available infrastructures
  • Participate in the engineering and deployment planning of infrastructure systems for IT and business customers including on-premise and in cloud environments
  • Develop and write system strategy and standards documents utilizing industry best practices and assure quality work is performed by following standards and guidelines
  • Participate in defining and implementing proactive fault detection and capacity monitoring systems
  • Provide input to the development of systems and software capital and maintenance budgets
  • Provide efficient and effective project assistance to the internal and external H&R Block user community
  • Provide input that assists in identifying hardware and software requirements, alternatives, implementation of solutions, and expanded use of systems.
  • Provide effective resolutions to hardware and operating system software problems and operational guidance and support to customer groups as well as junior members of the team
  • Assure optimum systems performance by developing, implementing and following capacity management practices
  • Apply approved procedures and industry best practices on performance, confidentiality, integrity, and availability of applicable systems or solutions to deployed systems
  • Participate in the development of and maintain security, contingency and system documentation of systems including diagrams, schema logical and physical layouts



  • Bachelor’s degree (MIS, Computer Science, or related field)
  • 5 years of designing and managing a complex server and virtual infrastructure
  • 8+ years of experience in a position requiring IT technical problem-solving skills
  • Strong self-management skills including, organization, time management, and prioritization
  • Practical understanding of IT process application and experience with system documentation tools and methods
  • Prior experience with technology implementation and management methodologies in on-premise Data Centers and in a Cloud environment
  • Functional understanding of inter-operational relationships of various infrastructure components of an IT infrastructure including but not limited to virtualization technology, server systems, storage technology, network technology, information security and operational knowledge of application tools
  • Strong analytical ability, including capacity planning, operations methodology, and error detection and resolution techniques
  • Strong oral, written and interpersonal communication skills and customer service skills including problem-solving, conflict resolution, and team building
  • Technical experience architecting, designing, and/or deploying high-availability, complex computing environments


  • Windows 2008, 2012, & 2016 Server
  • Active Directory and other means of authentication
  • Cloud design and management – Azure, AWS, VMC
  • Linux RHEL OS


This is from the hiring manager regarding the previous candidates he has interviewed thus far… “As the job descriptions details, I need a very seasoned VMWare engineer who has designed and built VMWare environments.  As a part of that, VMWare Horizon View (virtual desktops) is a large requirement as well.  We have projects that have to be completed and at this time we have not found anyone that can come in day one and take on these projects.  Everyone we have interviewed was going to need to be trained on a variety of our tools that we use and VMWare.  Many of the candidates are working in a very small environment and have never had to deal with a large environment such as ours.”