Overview

“PROGRAM MANAGER – COMPARATIVE DATA”

POSITION SUMMARY

Manage daily operations to deliver exceptional end-user engagement, satisfaction, and results from comparative data programs:

  • The central point of contact for hospital user engagement and communication
  • Manage program content that delivers exceptional user experience
  • Deliver training that increases user competence and use
  • Develop informative and clear messaging through PowerPoint, Excel or Learning Management Tools
  • Develop a relationship with client’s users to learn and promote program uses
  • Provide requirements to implement program or reporting changes

POSITION RESPONSIBILITIES

“MANAGE DAILY PROGRAM OPERATIONS” (60%)

Provide day to day operations for comparative data programs ensuring end-user needs are met.  Work collaboratively with the team to identify priorities and operational needs.  Proactively evaluate and anticipate program needs and initiate action. 

Program Operations

  • Assists clients in navigating data programs, maximizing value using standard reports, understanding data content, and creating user-oriented case studies
  • Manage internal and external onboarding process for new client users
  • Develop a relationship with end-users to learn and promote program uses
  • Manage newsletters and release notes with hospitals
  • Maintain an engaging training schedule and monthly DBA calls
  • Complete audits to support overall data quality plans
  • Develop and/or provide case studies using data programs

Hospital User Experience

  • Develop FAQs or resources to promote understanding and use of programs
  • Oversee and enhance program content to provide an exceptional user experience
  • Assess existing report content functionality for accuracy and improvements

“MANAGE TRAINING AND CONSULTATION SUPPORT”  (30%)

Responsible for delivering and maintaining a training program to increase user competence and use.  Maintains and develops web-based training and schedule.  Develops online courses and coordinates with learning management administrators to implement changes.  Provides support for case studies and client visits.

Manage Training Program

  • Proactively engages with new users to ensure smooth access and training experience
  • Provide a robust schedule of virtual training opportunities, periodic classroom training and assist in hospital on-site training
  • Maintain and enhance the user training program

Proficient in Producing Effective Presentations to Support Consultative Deliverables

  • Gather necessary information to form deliverables
  • Provide timely PowerPoint presentation and spreadsheets with informative visualizations
  • Develop repeatable processes to support on-going analyses

“PROJECT MANAGEMENT”   (10%)

Manage operational responsibilities to meet timelines and proactively communicate with member clients.

  • Assist in prioritizing activities and deliverables
  • Independently lead collaborative meetings
  • Manage project deliverables according to the project plan
  • Demonstrate strategic thinking by diagnosing project problems and identifying solutions

QUALIFICATIONS

“EDUCATION”

  • Bachelor’s degree in business, healthcare, technology or related field is required

“EXPERIENCE”

  • 5 years’ experience facilitating technical training sessions and/or providing technical support to end-users
  • Experience working with large relational databases (preferred)
  • Healthcare data experience (preferred)
  • Excellent written and oral communication skills, presentation skills, interpersonal and customer service skills
  • Excellent presentation skills
  • Strong aptitude for critical thinking and problem-solving skills
  • Strong mathematical skills with attention to details
  • Strong time management skills and the ability to manage multiple projects simultaneously
  • Ability to work independently and in team environments
  • Proficient in Microsoft Office, Advanced knowledge of Excel functions, preferred